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Guidelines for Dealing with Customer Complaints
Quick tips to diffuse angry or upset customers and maintain their loyalty to your business.
Dec 6, 2011
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Erin Connelly
Oganizational Change: A necessary process
Organizational Change may spell the difference between survival and the cessation of life of an Organization.
Dec 5, 2011
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Ramon Ongoco
Paying For Performance
There are different types of incentive plans out there. Which type to use is determined by the employer.
Dec 3, 2011
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Crystal Vande Poppe
Using a Business Model for Strategy Formulation
Business models that explain how a business makes money can help direct the businessperson's attention to all the elements that go into business strategy.
Nov 28, 2011
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T. Gopinathan
Business Models help you Analyze Businesses
Prospective entrepreneurs can benefit from an analysis of business models that explain how varied kinds of businesses create customer value and make money.
Nov 28, 2011
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T. Gopinathan
Learn How to Keep Your Job and Beat the Competition
Earn more money, be successful, increase your performance, enhance your career progression, whilst maintaining work life balance and being happy.
Nov 27, 2011
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Keith Appleton
What Do Employers Care About?
In this economy it is important to know which factors employers care about most, and how they may correlate to pay.
Nov 26, 2011
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Crystal Vande Poppe
How to Build Skills for a Customer Service Environment
Fine-tuning customer service skills enhances service delivery, resulting in improved customer relations, increased productivity and client retention.
Nov 25, 2011
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Gail Kaufman
Claims Raised, Disputed About Defense Department Building Safety
Concerns over traffic tie-ups surrounding the opening of a new DoD facility in Virginia have given way to security issues since downplayed by the Pentagon.
Nov 22, 2011
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John Seidenberg
Managers Should Discourage Multitasking
Managers who encourage their employees to multitask are encouraging increased mistakes. Working on one task at a time increases productivity and accuracy.
Nov 21, 2011
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Angela Huffmon
Why Companies Need Pay Ranges and Pay Grades
What are pay ranges and grades? What are things to consider and how can they help an organization?
Nov 19, 2011
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Crystal Vande Poppe
Factors in Determining Pay Levels
Employers must decide how much to pay their employees, as well as how to structure pay. Several factors can affect these decisions.
Nov 10, 2011
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Crystal Vande Poppe
Using Change Management Strategies
A company must effectively employ change management strategies to prepare employees for the change and to make the change successful.
Nov 3, 2011
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Misty Faucheux
Second Wave Strikes Back?(Part Two)
This essay is a further consideration of the relationship between Second Wave and Third Wave institutions as well as how their tensions affect the future.
Nov 1, 2011
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Thomas White
An 8-Point Plan For Effective Meetings
Effective business meetings can be elusive if not handled professionally. Use this simple 8-point meeting plan to get the most from your discussions.
Nov 1, 2011
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Alasdair Smith
Utilizing Historical Resources to Improve Business Outcomes
Ignore the past and be doomed to fail in the present and in the future. Businesses must utilize all historical resources to map out the road to success.
Oct 30, 2011
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Steve Brown
Person-Based Evaluation and Job Structure
Employers are changing and so are work styles. Some organizations are having employees take a more personal role in their jobs and responsibilities.
Oct 30, 2011
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Crystal Vande Poppe
Job-Based Evaluation and Structure
There are different ways employers can apply a value to a job. One of those ways is using the job itself, not skills, to evaluate work.
Oct 29, 2011
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Crystal Vande Poppe
Occupy Wall Street Movement will Affect Business in a major Way
The Occupy Wall Street (OWS) movement is a movement that is directed against corporate power as indicated by its very name. How will it affect business?
Oct 27, 2011
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T. Gopinathan
HR's Losing Its 'Personnel' Touch
What role is Human Resources playing in a world that's an unemployment black spot?
Oct 26, 2011
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Andrew Fowler
