Social Media Done Well: The Southwest Airlines
Shelling out more than just peanuts! How "social" is the Southwest Airlines? A write up about the airline's exceptional social media strategies.
May 4, 2012
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Manu Priya
How to Develop Lasting Customer Relationships
Learning these tactics to develop lasting relationships with your customers is important to keep your competitors from stealing them away from your company.
Feb 14, 2012
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Angela Huffmon
Guidelines for Dealing with Customer Complaints
Quick tips to diffuse angry or upset customers and maintain their loyalty to your business.
Dec 6, 2011
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Erin Connelly
How to Build Skills for a Customer Service Environment
Fine-tuning customer service skills enhances service delivery, resulting in improved customer relations, increased productivity and client retention.
Nov 25, 2011
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Gail Kaufman
5 Ways to Retain Customers in Any Economy
Customer retention is more important than ever during a down economy. Here is why retaining customers should be a priority and five ways to help do it.
Oct 24, 2011
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Veronica Davis
topic editor
T. Gopinathan -
Business should benefit the community as well as the businessperson.