Software Documentation

By Janice Karin

Lesson 2: The Importance of Audience

Homework - optional reading

* Read Chapter 9 of your textbook, "It's All About Audience"

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Lessons

Introduction
Lesson 1: What is Technical Writing?
Lesson 2: The Importance of Audience
• Examine the software to determine your user base
• Discuss the user base with the product manager
• Applying your audience analysis to your writing
• What happens if your audience analysis is wrong?
• Homework - optional reading
Lesson 3: The Importance of Word Choice and Consistent Writing
Lesson 4: Writing Procedures
Lesson 5: Using Tables and Graphics
Lesson 6: Indexing Your Documents
Lesson 7: Editing And Reviews
Lesson 8: The Tools of the Trade