Contents of Article
- Product Offering
- Customer Support
- Coupons, Discounts, Sales & Deals
- Sleep Trials, Warranties, and Return Policy
- Reviewed: Yaasa Mattress
- Why Not to Buy a Yaasa Mattress
- Compare Similar Brands
Yaasa is another manufacturer taking the industry by storm with its direct-to-customer business model. Only 5 percent of mattress sales come from this distribution channel. Like other companies, customer service and an optimized experience are hallmarks of their marketing and brand.
As Chief Executive Officer, Johannes Sauer, explains the ability to adapt with the solid support of science as their foundation allows Yaasa to create a quality line of products. The company began as a start-up. Their philosophy emphasizes several key points. They understand the need for flexibility in the lives of their customers.
To this end, they consider themselves smart, intuitive, and responsive to their needs. They also keep affordability on the front burner in another example of their knowledge of their market. Unlike other comparable companies, Yaasa has a showroom located in Santa Barbara, Calif. And they offer other related products to complete the ideal sleeping experience.
We’ll do a deep dive into the mattress later in this review. The other offerings of the company include an adjustable bed with a remote control. The main selling points with it are increased productivity, pain relief, and a restful night’s sleep. The first one seems a bit of a disconnect with the other two. Most experts recommend only sleep and sex in your bedroom.
The website provides a decent amount of information about it including a video that describes its use. It is assembled in the USA. Shipping is free. It comes with a 10-year warranty. You can use it with other bed frames of similar sizes. You’ll find it in the following sizes:
- Twin XL, 80 inches long by 39 inches wide
- Queen, 80 inches by 60 inches
- King, 80 inches by 76 inches
- Split King, (2) 80 inches by 39 inches
The last one is a bit of an anomaly as we don’t often see it. However, it’s not cheap. Prices start at $1,199 and top out at $2,299.
The company also sells blankets that use Celliant Fiber Technology. The claim is that they improve circulation. The product description states that it converts body heat into infrared light that can help you sleep. While it explains its US Food and Drug Administration classification as a general wellness product, there is insufficient scientific evidence to support its therapeutic use.
The website also sells candles which would seem to fit in with their philosophy. However, both the blanket and candles are more than expensive. The former starts at $149 for a travel size and the latter costs a whopping $119 for four. Other than descriptions for the scents, there isn’t more information about them or why they are so expensive.
Yaasa makes contact with them easy with a convenient contact form and a promise of a reply within 12 hours. You can also reach them on Facebook or by phone as long as you call between weekdays between 8 a.m. and 5 p.m. PST. The website has a chat function too. Old-school email is another way you can touch base.
The FAQ section groups answers by product with separate sections on shipping, warranties, and financing through the global portal, Klarna. Like many other manufacturers, it has this payment option to make it as easy as possible to get your mattress. This page did a decent job of covering the basics including care.
The company has a social media presence only on Facebook, judging by the links to other sites. It has a blog too with a mix of sales pitches and helpful posts. However, updates are infrequent. That’s a shame given the fact that 50 percent of users turn to the company website or social media before making a purchase with local shopping sites.
Coupons, Discounts, Sales & Deals
We did not find any mention of deals or specials on the company’s website. However, they do have a rewards program. If you refer someone, you get $50, and they get a 10 percent discount. Your referrals must spend over $500 for you to collect. Your friends get the better end of it though. Mattresses start at $600, giving them $60 versus your cash back.
Sleep Trials, Warranties, and Return Policy
All mattress purchases have a 100-night sleeping trial. They do request a minimum of 30 days which is pretty standard for these businesses. If it doesn’t work out, all you need to do is contact them to arrange a free return. The company will then recycle or donate the product. Either way is a fitting gesture, given the philosophy of Yaasa.
Warranties are a different animal. Workmanship is the only thing covered. It is a 10-year limited warranty. You must have your original receipt too. The conditions vary by the time frame. For the first year, it’s a full warranty. As it gets older, the limited part kicks in with more specific criteria. You have to pay shipping costs to return and receive replacements.
You also have to ante up for 1/10 of the cost. They want documentation about the specific problem too. There are several other terms including ownership of the product and weight guidelines which you’ll find in the owner’s manual. The website does suggest that you get a mattress protector to avoid the issues with stains and other damage that aren’t covered.
As a side note, the general FAQs refer a link to the full warranty that wasn’t present. Fortunately, there is one in the footer for getting the necessary information.
Reviewed: Yaasa Mattress
What Sizes Is It Available In?
You can get the Yaasa Mattress in the following sizes:
- Twin (75 inches long by 39 inches wide by 12 inches high)
- Twin XL (80 inches by 39 inches by 12 inches)
- Double (75 inches by 54 inches by 12 inches)
- Queen (80 inches by 60 inches by 12 inches)
- King (80 inches by 76 inches by 12 inches)
- California King (84 inches by 72 inches by 12 inches)
It’s worth mentioning that the adjustable bed is not available in twin or California king if you wanted to make it a package deal.
What’s It Made Out Of?
You’ll notice a lot of proprietary names and technologies when you purchase a mattress of this type. The Yaasa model is no exception. It is Certi-Pur certified with low volatile organic compound emissions. You have your choice of soft or firm with each of the sizes. The website isn’t transparent when it comes to the actual materials used.
There are three layers which include:
- Cooling Infinity Foam Top Layer
- Comforting Transition Layers
- Supportive Pocket Coil System
The product description mentions that it uses both foam and latex. The latter makes it an unsuitable choice if you are allergic. There wasn’t a precise definition of the difference between the firmness levels. It does state, however, that the mattresses are made to order. The lack of details stuck a bad chord with us. A prospective buyer shouldn’t have to search for this info.
Is It Good For…?
Having your choice of soft and firm makes it a good choice for side sleepers who may prefer something softer for providing ample support in this sleeping position. This type will distribute your weight more evenly and avoid creating pressure points on your joints. It will contour to the natural curves of your body to make it more comfortable.
Again, the choice is a significant part of the answer to this criterion. Generally, a firmer mattress is the better choice between the two that Yaasa offers. It will prevent sagging that can put your neck or hips at uncomfortable angles. The product succeeds with providing a comfortable surface on which to sleep.
It’s essential to find the right balance between comfort and support if you have back issues. Extra firm isn’t always the best choice. Rather, you should opt for one that follows your natural curves without putting undue pressure on your hip joints. The Yaasa Mattress handles this criterion well without compromising.
The company addresses this issue straightaway with its top cooling layer which is breathable to allow plenty of circulation. This is often a sore point with some mattresses that include foam in its construction. The cover is removable and washable to keep it smelling fresh during those warm summer nights.
This issue is addressed in the content describing the conditions of the warranty. The website states that the firm mattress is the better choice for individuals over 220 pounds. And a height of 12 inches is appropriate. However, we could not find an online link to the owner’s manual to verify its relationship with the warranty conditions. Without it, we can’t recommend it.
The layers of foam and latex provide a good amount of bounce. They may hinder movement to some degree, but at least you both will be comfortable. The individually wrapped coils mean excellent motion isolation and no noise so that you both can be discreet.
Where Can I Buy It?
You can buy the Yaasa Mattress online on the company’s website. However, it is not available on other e-commerce sites such as Amazon or Overstock.
How Much Does the Yaasa Mattress Cost?
The Yaasa Mattress isn’t out of line in its prices—as long as you don’t get the adjustable bed too. Then, it’s well north of the $1,000 that people expect to pay. That said, here is the rundown of the costs:
- Twin: $600.00
- Twin XL: $650.00
- Full: $895.00
- Queen: $995.00
- King: $1,195.00
- California King: $1,195.00
Is It Worth It?
That’s the million dollar question when it comes to any purchase. At first glance, the Yaasa Mattress ticked off a lot of boxes for us. It has an excellent website with plenty of information in its product descriptions and FAQs. They answered most of our questions, almost. The product itself strikes us as sound with careful attention in the design.
It is eco-friendly which is a message that carries through with its other products and its business practices. Those are the types of things that matter and hover in that dealmaker category for some individuals. If these issues are important to you, you have started your search for a mattress at the right spot.
The prices weren’t outrageous, albeit, on the higher end of the spectrum for products of this type. The sleep trial and warranty are in line with the rest of the industry. The downsides for us were in the conditions of the warranty and lack of transparency on the website. Unfortunately, these are some things that can push it into the dealbreaker realm.
You won’t have to pay anything for shipping. It’s free. The same thing applies to returns which we always appreciate. It’s one thing to ship a smallish box back to a company; it’s another thing to send a full-size mattress. Props to Yaasa or any company that offers this option! The only gotchas apply to the warranty which we discussed above in detail.
It’s worth noting these kinds of conditions if you’re on the fence between two different products. Our advice is to make it a point to know all the ins and outs of making a decision before it comes down to crunch time. You’ll save yourself a heap of headaches and hassles if you do.
Why Not to Buy a Yaasa Mattress
From all indications, the Yaasa Mattress is a quality product. Thought and consideration were integral parts of the design and its website. Providing prompt customer service is a priority that struck home with us. However, the lack of transparency and little bits of nitpicking stood out too. We get the concept of proprietary share some more info.
The breakdown of the warranty by years owned is another stickler that we didn’t like. The fact that you have to start paying up if things go south is another sore point. We also were turned off by the fact that some information was absent or buried in the website, such as the owner’s manual. It was a major disconnect between its philosophy and practices.
The site did include reviews but no negative ones. Call us skeptical, but every product has at least one unfavorable comment or two. Another side note caught our attention. While they shipped internationally during their Kickstarter campaign, it was a one-off with no shipping out of the country. It struck us a bait-and-switch. However, these issues are fixable.
Compare Similar Brands
There are literally dozens and dozens of hybrid mattresses on the market. So, you’ll have plenty of choices if you want to do a little comparison shopping first. We made the process easier for you with a short roundup of other products on the market to give you a handle on the things to consider when making this major purchase. After all, $1,000 is a lot of money.
The Tomorrow Sleep Mattress offers many of the same features as the Yaasa including a choice of medium soft or firm. It is comparably priced with the same suite of selections in size. It is hypoallergenic and compatible with any base. It differs in that the product description provides more details about its construction so that you can make a more informed choice.
Other things like its sleep trial, free shipping, and warranty are similar without all the conditions. Rather, it’s straightforward without any catches. The company is transparent with both positive and negative reviews on its website. The one stickler is that the company is new without a proven track record. However, it is an offshoot of Serta Bedding.
Silk and Snow
The Silk and Snow company have a sharp focus on sleep with a limited line of products. However, it does it right. The mattress includes silver microbial fibers in its cover to stem bacteria growth. The product descriptions are crystal clear about its design and construction. They source locally which is always a plus in our book.
It has the same 100-night guarantee we’ve come to expect along with a 15-year warranty. It is also clear without any vague language. The things that really make it stand out are its discount to military personnel and veterans as well as its sale tax exemption information for American Indians. It was the only company we reviewed that went this extra mile.
The Saatva Mattress is another eco-friendly option for those who make this an important consideration in their purchases. The company stands out for its free white glove delivery and old mattress removal. That isn’t something you see often. The prices are in line with comparable products. Another major selling point is its 9-item philosophy. They get it.
The website provides a detailed description of its mattress so that you know exactly what you’re getting. It comes in three choices including plush soft, luxury firm, or firm. The site is outstanding in the amount of information that it provides. And the 14.5-inch height makes it a suitable choice for buyers of all sizes. Its transparency extends any other company we reviewed.
The Yaasa Mattress is a good value for the price for a product of this type. It offers a generous sleep trial and warranty, albeit, with a lot of fine print that left a bad taste in our mouths. While we understand the need to be clear, it also smacks of penny-pinching with all of the specifics. It’s unfortunate given the other aspects of its philosophy.
The heart of the company is in the right place with an emphasis on an eco-friendly purchase. However, the language of other products in its line, specifically, the Infinity Blanket, put us on guard. We’d prefer it if they linked to the federal agency’s site or at least provided some valid scientific evidence to support their claims of health benefits.
We get it that manufacturers hold tight onto trade secrets. But the lack of details of the materials used in their mattress sent up more red flags. On a positive note, we liked the fact that you have a choice between a soft or firm version. We often see cases where a company offers only one or the other—or the nebulous medium soft or firm.
With all said and done, we’d give the Yaasa Mattress a B- because of transparency questions. For its comfort, we’d bump it up to A. Fortunately, the issues we had with their products are fixable with a website update that addresses these concerns.